Data & Privacy
This Privacy Policy explains how wjevo collects, stores, uses, and protects the personal information of players in the Philippines. By registering an account and using the platform, you agree to the practices described here. We encourage you to read this page carefully so you understand your rights and how your data is handled. If you have questions, the FAQ page is a helpful starting point.
When you register an account on wjevo, we collect the personal information you provide during the sign-up process, which includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID to verify your identity and confirm that you meet the minimum age requirement of 21 years old. During your use of the platform, we automatically collect technical data such as your device type, operating system, IP address, browser type, and session activity logs to help us maintain platform security and improve your experience. When you make deposits or withdrawals using GCash, Maya, or local bank transfers, we collect transaction records including amounts, timestamps, and payment method identifiers — though we do not store full card or account numbers on our servers. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in any platform promotions. All information collected is used strictly for the purposes described in this Privacy Policy and in accordance with applicable Philippine data protection regulations.
The personal data we collect is used primarily to create and manage your account, process your deposits and withdrawals in Philippine pesos, and verify your identity in compliance with anti-money laundering and responsible gaming obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — we do not use your contact information to send unsolicited marketing messages without your consent. Technical data collected during your sessions helps us detect and prevent fraudulent activity, protect the integrity of the platform, and troubleshoot any issues you may encounter while using the mobile betting or live casino features. Transaction records are retained for the period required by Philippine financial regulations and are used to resolve any disputes that may arise regarding deposits or withdrawals. If you have opted in to receive promotional communications, we may use your email or mobile number to inform you about relevant platform updates, but you can withdraw this consent at any time by contacting our support team. We do not use your personal data to make automated decisions that would significantly affect your rights without human review.
wjevo does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data is not a product we exchange for revenue. We do share limited personal data with trusted service providers who assist us in operating the platform, such as payment processors that handle GCash and Maya transactions, identity verification providers, and cloud infrastructure partners; all such providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be legally required to disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies when compelled by a valid legal order or when disclosure is necessary to prevent fraud or protect the safety of other users. If wjevo undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent. Any third-party links that may appear on the platform lead only to pages within the wjevo domain, and we are not responsible for the privacy practices of any external websites.
As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173), and wjevo is committed to honouring those rights in a timely and transparent manner. You have the right to access the personal information we hold about you — you can request a copy of your data by contacting our support team, and we will respond within a reasonable timeframe. If any of your personal information is inaccurate or incomplete, you have the right to request a correction, and we will update our records accordingly after verifying your identity. You also have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, subject to any legal retention obligations that may apply. If you believe your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team with your account details and a clear description of your request, and we will guide you through the process.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the wjevo platform is encrypted using industry-standard protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to player data are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform's data infrastructure. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the breach. While we work hard to protect your data, we also encourage you to use a strong, unique password for your wjevo account and to keep your login credentials confidential at all times.
wjevo reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features, and any updates will be published on this page with a revised effective date. We will make reasonable efforts to notify registered players of significant changes through the platform or via the contact details associated with their account, but it remains your responsibility to check this page periodically for the latest version. Continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request the closure of your account. The most current version of this Privacy Policy will always be accessible on this page and will supersede all previous versions. If you have questions about any recent updates or about how your data is handled, please visit our FAQ page or contact the support team directly.
We are committed to keeping your personal data safe while you enjoy sports betting and live casino entertainment on our mobile platform. If you have questions about your account or data rights, the FAQ page has answers to the most common queries from Filipino players.